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Undergraduate

E-Mail for Students

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Carson-Newman Exchange (Microsoft Office 365) e-mail is an official form of communication for the University and should be checked daily throughout the academic year. You will receive important registration, financial assistance and academic information through this account. It cannot be forwarded to a personal e-mail system.

Your C-N email account is created at the same time the network account is created. You will have access to your email anytime-anywhere through the Office 365 Web Access.

Ways to access

  • Select the email link from the home page on EagleNet.
  • Selecting Student Email at the top of the www.cn.edu home page.
  • Selecting the Current Students link from the www.cn.edu home page, then the C-N Email link.
  • Entering: http://office365.cn.edu in your browser’s address bar.

User Name

Your student email user name is created from your official name on file with the Registrar's office. The user name is automatically set to the first initial, middle initial and full last of your name.
example: Ex. John D. Smith is jdsmith

If two students (past or present) have the same first initial, middle initial, and last name the student information system automatically assigns a random number after your last name. You may need to check with IT or the Registrar's office to verify your user name.

Password

Password is initially set to the last 6 digits of social security number. This password is NOT the same as C-N Connect. If you have changed your C-N Connect password to get your financial and course information it does not change the email password.

Storage Limits

Please be sure to check your C-N email often and keep your storage space maintained to help insure you receive important C-N messages.

You should have an ample amount of storage space for many, many messages, unless you receive an abundance of large attachments which can take up space in a hurry.

If you get a warning message or find you cannot send or receive e-mail (possibly due to the delivery of a message with a large attachment), the only way to restore your e-mail service is to delete enough messages to keep your account below the limit. Note that after deleting messages, your Deleted Items folder must be emptied to re-claim the storage space.

To delete your messages, select the message you want to delete and click the delete button on your keyboard. Then be sure to empty your deleted items folder by right-clicking on the Deleted Items and selecting Empty Deleted Items.

Daily Announcements

All students, undergraduate and graduate receive the Daily Announcements from EagleNet. Since these e-mails may contain official communication from the University, you cannot opt out of receiving the Daily Announcement.

Please refrain from posting to the Daily announcements, “Buy and Sell” items. There is a site on EagleNet reserved for such items.

Email on Mobile Devices

C-N’s e-mail system is capable of synchronizing with many handheld devices. We have confirmed devices using Microsoft Exchange Server ActiveSync works well with our mail infrastructure. This software is included on Windows Mobile devices - http://www.microsoft.com/windowsmobile/en-us/default.mspx - and is licensed by other handheld manufacturers including Apple. However, there may be certain limitations with some vendors. For instance, Apple’s implementation does not synchronize task items. The following information (which should fill in automatically) should help you configure your handheld device.

  • The server name will be office365.cn.edu.
  • Typically, the domain will be cn.edu.
  • The username will be formatted as abstudent or abstudent@cn.edu.
  • The connection type will need to be configured as EAS or Exchange. The connection type will NOT be IMAP or POP3.

Blackberry devices will sync with our C-N mail by one of two ways: either with Blackberry Server Enterprises (if your service includes that) or by adding your email address as you would any other account. Begin by adding a new email account, and typing your email address and password. Upon receiving the prompt that it doesn’t work, click the link for more options. When entering in the account information, select Exchange as the account type. The server will either be cn.edu or office365.cn.edu.

Information Technology Services Help Desk
2nd Floor, Butler Building
email: ithelpdesk@cn.edu | phone: 865-471-3506
Carson-Newman University

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