Welcome to Carson-Newman University’s Office of Military and Veterans Services, the central point of connecting Veterans, service members and their qualified dependents with academic and person support resources, both on and off-campus. Our goal is to support your academic and personal endeavors from acceptance to graduation.

Dr. Randall O'Brien Veterans Center

 

Dedicated in 2019 in honor of former Carson-Newman University president and Vietnam War veteran Dr. J. Randall O'Brien, the Veterans Center aims to serve those who have served in the United States armed forces. The Veterans Center is a place for all of our veterans - students and staff, to meet to study, socialize and build community. 

The Center, located on the first floor of the Baker Building, adjacent to ROTC, provides space for students, faculty, and staff who are also veterans to meet, relax and socialize. It includes study areas, a kitchenette, comfortable seating, and a billiards table.

Important Information

  • New Students

    Welcome to Carson-Newman University! We are excited to have you here. Applying for and receiving your VA educational benefits is a relatively simple process. Pease follow the steps below to begin using your benefits at Carson-Newman. If you need assistance at any point during the process, please reach out to the Office of Military and Veterans Services either by email or phone. We will be glad to help!

     

    STEP 1: Apply for Benefits with the VA

    If you have applied and been awarded your education benefits, skip to step 2. Whether you are a veteran or dependent, to use VA education benefits you will need to complete an application through the Veterans Affairs website. The application should only take 15-20 minutes to complete. We recommend that you have your bank routing and account numbers handy as you will be able to enroll in direct deposit as part of the application. You will not need to upload any documents during this process.

    Please click on the button below to start your application at the US Department of Veterans Affairs website:

    APPLY FOR VA EDUCATIONAL BENEFITS

     

    In the section where the application asks for the school’s name and address, please use the following information:

    Carson-Newman University

    1646 Russell Avenue

    Jefferson City, TN 37760

    When you have finished the application, please save or print out the confirmation page with your name and confirmation and email a copy to militaryaffairs@cn.edu.

    Your actual Certificate of Eligibility (COE) will take another four weeks or more to arrive in the mail.

    You DO NOT have to wait to receive you Certificate of Eligibility before applying for admission to Carson-Newman University, talking to a faculty advisor, or choosing your classes. 

     

    STEP 2: Complete and return the C-N Veterans Education Assistance Packet

    This is a one-time action to receive military education benefits at Carson-Newman University. You may download the packet through the link below.

    C-N Veterans Education Assistance Packet

     

    On page 6 of the packet, you will acknowledge your understanding of the policies to receiving military education benefits at Carson-Newman University. These policies may be downloaded using the button below.

    VA Education Assistance Policies

     

    STEP 3: Submit Initial Documentation to Us

    In approximately 30 days after applying to the VA, you should receive a document called the Certificate of Eligibility (COE) in the regular mail. The VA may also send you a copy via email.

    Our office will need a copy of your COE as soon as you receive it in order to process your certifications.

    In the meantime, please also submit your most recent DD-214 (disregard if you are still serving on active duty).

    If you are a member of the National Guard or Reserve, we will also need a copy of your Notice of Basic Eligibility (NOBE) as well as a copy of your Enlistment Kicker (if applicable). Check with your Unit Administrator to receive copies of these documents.

    Once we have a copy of your Certificate of Eligibility and your DD-214, our office will not need anything else from you until you have registered for classes.

    All documents can be emailed to militaryaffairs@cn.edu or be dropped off in person at the Registrar’s Office. 

     

    STEP 4: Once you have registered for classes

    EVERY SEMESTER, after you register for classes, you must complete the Certification Request Form in order for your VA education benefits to be processed. You will receive a confirmation e-mail after submission. It is important to submit this request in a timely manner to ensure that your benefits are not delayed. Registration at Carson-Newman takes place several weeks prior to the upcoming semester for which you are registering. Make it a practice to fill out the Certification Request Form at the same time you register for the next semester.

    Certification Request Form

    Once this form is received, your certifying official here at Carson-Newman will review your eligibility and ensure that the classes you've chosen are within VA guidelines. Please note that VA educational benefits will only cover courses required for your degree program.

    You must report immediately, all changes to your enrollment to the Director of Military and Veterans Services via email. These changes include change in credits, course withdrawal, incomplete grades, and change of major and address. We are required to report these changes to the VA.

     

    STEP 5: Go To Class

    We strongly recommend that you make every effort to not miss class. Please note that a failure for non-attendance must be reported to the VA and will result in a debt on your student account. If you feel as though you may be at risk to fail a course for academic reasons, please contact our office so that we may assist with resources here on campus.

    Always notify the Office of Military and Veterans Services if you make any changes to your schedule or degree program, as we are required to report them to the VA.

    NOTE: In order for payment to be processed, some chapters of the GI Bill® require monthly self-verification of enrollment on the last day of each month in which you are enrolled. (GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). This can be done by using the Web Automated Verification of Enrollment (WAVE) website or by calling the VA toll free Interactive Voice Response (IVR) telephone line at 1-877-VA-ECERT (1-877-823-2378).

    WAVE

  • Transfer Students

    We are honored that you've chosen to continue your education here at Carson-Newman University! Updating and receiving your benefits is a simple process. If you have used a portion of your VA educational benefits at another school, please follow the guidelines below to transfer your remaining benefits to Carson-Newman. If you need assistance at any point in the process, please do not hesitate to reach out to us.

     

    STEP 1: Update Your Benefits

    If you have used your veterans benefits at another college or university, you will need to update your application to let the VA know that you will be using your remaining benefits at a different school. The process is relatively simple and should only take about 15-20 minutes. We recommend that you have any address changes and your bank information available at this time. You do not have to upload a DD-214 or any documents.

    Please click on the button below to update your benefits at the US Department of Veterans Affairs website:

    UPDATE YOUR VA EDUCATIONAL BENEFITS

     

    In the section where the application asks for the school’s name and address, please use the following information:

    Carson-Newman University

    1646 Russell Avenue

    Jefferson City, TN 37760

    When you have finished the application, please save or print out the confirmation page with your name and confirmation and email a copy to militaryaffairs@cn.edu.

    Your actual Certificate of Eligibility (COE) will take another four weeks or more to arrive in the mail.

    You DO NOT have to wait to receive you Certificate of Eligibility before applying for admission to Carson-Newman University, talking to a faculty advisor, or choosing your classes.

     

    STEP 2: Submit documents to us

    In approximately 30 days after applying to the VA, you should receive an updated Certificate of Eligibility (COE) in the regular mail. The VA may also send you a copy via email.

    Our office will need a copy of your COE as soon as you receive it in order to process your certifications.

    In the meantime, please also submit your most recent DD-214 (disregard if you are still serving on active duty).

    If you are a member of the National Guard or Reserve, we will also need a copy of your Notice of Basic Eligibility (NOBE)as well as a copy of your Enlistment Kicker (if applicable). Check with your Unit Administrator to receive copies of these documents.

    Once we have a copy of your Certificate of Eligibility and your DD-214, our office will not need anything else from you until you have registered for classes.

    All documents can be emailed to militaryaffairs@cn.edu or dropped off in person at the Registrar’s Office.

     

    STEP 3: Once you have registered for classes

    EVERY SEMESTER, after you register for classes, you must complete the Certification Request Form in order for your VA education benefits to be processed. You will receive a confirmation e-mail after submission. It is important to submit this request in a timely manner to ensure that your benefits are not delayed. Registration at Carson-Newman takes place several weeks prior to the upcoming semester for which you are registering. Make it a practice to fill out the Certification Request Form at the same time you register for the next semester.

    CERTIFICATION REQUEST FORM

     

    Once this form is received, your certifying official here at Carson-Newman will review your eligibility and ensure that the classes you've chosen are within VA guidelines. Please note that VA educational benefits will only cover courses required for your degree program.

    You must report immediately, all changes to your enrollment to the Director of Military and Veterans Services via email. These changes include change in credits, course withdrawal, incomplete grades, and change of major and address. We are required to report these changes to the VA.

     

    STEP 4: Go To Class

    We strongly recommend that you make every effort to not miss class. Please note that a failure for non-attendance must be reported to the VA and will result in a debt on your student account. If you feel as though you may be at risk to fail a course for academic reasons, please contact our office so that we may assist with resources here on campus.

    Always notify the Office of Military and Veterans Services if you make any changes to your schedule or degree program, as we are required to report them to the VA.

    NOTE: In order for payment to be processed, some chapters of the GI Bill® require monthly self-verification of enrollment on the last day of each month in which you are enrolled. (GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). This can be done by using the Web Automated Verification of Enrollment (WAVE) website or by calling the VA toll free Interactive Voice Response (IVR) telephone line at 1-877-VA-ECERT (1-877-823-2378).

  • Current Students

    CURRENT STUDENTS

    Prior to the start of each new semester in which you intend to utilize VA educational benefits you must complete the Certification Request Form in order for your VA education benefits to be processed. You will receive a confirmation e-mail after submission. It is important to submit this request in a timely manner to ensure that your benefits are not delayed. Registration at Carson-Newman takes place several weeks prior to the upcoming semester for which you are registering. Make it a practice to fill out the Certification Request Form at the same time you register for the next semester.

    CERTIFICATION REQUEST FORM

     Once this form is received, your certifying official here at Carson-Newman will review your eligibility and ensure that the classes you've chosen are within VA guidelines. Remember that VA educational benefits will only cover courses required for your degree program.

    Always report any changes you make to the Director of Military and Veterans Services via email. These changes include change in credits, course withdrawal, incomplete grades, and change of degree plan (major) and address. We are required to report these changes to the VA to avoid overpayment or underpayment to Carson-Newman.

    Please do not stop attending classes! This can cause a debt and we will have to report this finding to the VA. If you are at risk of failing or need assistance such as tutoring, please reach out to the Director of Military and Veterans Services.

     Changing Program or Major/Study

    You may want to consult The Office of Military Services or the Registrar's Office to determine if the change of major will have a negative impact on your current enrollment certification. 

    Changing your major with Carson-Newman does not change your program with the VA.

    • If you are using Chapters 30, 33, 1606; then you will need to complete the VA form 22-1995.
    • If you are using Chapter 35 or Fry Scholarship, then you will need to complete the VA form 22-5495.
    • Veterans Readiness students must meet with their counselor in order to have changes in your major VA approved. Your counselor will then submit a new VA form 28-1905 to the school regarding the change.
     

    MONTHLY VERIFICATION

    Post 9/11 GI Bill® (chapter 33)

    In order for Post-9/11 GI Bill® (chapter 33) beneficiaries to continue collecting a monthly housing allowance (MHA), they will need to verify their enrollment status at the end of each month starting on or after December 17, 2021. Failure to verify for two consecutive months will impact their MHA and/or kicker payments. 

    There are two ways in which a student will be able to verify his/her monthly enrollment. Students may call the Education Call Center at 888-442-4551, or they may opt to receive monthly text messages asking them to confirm their status. If a student replies “no” by phone or text, VA’s processing office will contact the school for additional information on the student’s enrollment. 

    Here is a helpful video on how to verify enrollment for Post-9/11 GI Bill® students:

    Embed YouTube video = https://www.youtube.com/watch?v=MKq-reD01ZA&t=4s

    MGIB Selected Reserve (Chapter 1606) and MGIB-Active Duty (Chapter 30)

    MGIB-Active Duty (Chapter 30) and MGIB Selected Reserve (Chapter 1606) beneficiaries must verify their enrollment on the last day of each month in which they are enrolled. This can be done by using the Web Automated Verification of Enrollment (WAVE) website at https://www.gibill.va.gov/wave/index.do or calling the VA toll free Interactive Voice Response (IVR) telephone line at 1-877-VA-ECERT (1-877-823-2378).

    Enrollment verification update: New “44354” number to verify enrollment

    Post-9/11 GI Bill students who opted into text message enrollment verification will now receive enrollment verification texts from the number 44354. Getting texts via a short code means you’ll receive them faster and more consistently than ever. Since short-code senders are verified by mobile carriers, you can trust that it’s VA contacting you! Please be on the lookout for messages from the new number and continue verifying your enrollment as usual.

    For more information, please visit the Enrollment Verification webpage.

    GI Bill® is a registered trademark of the Department of Veterans Affairs (VA).

     

    POST 9/11 GI BILL® TUITION & FEES DEBT

    The Johnny Isakson and David P. Roe, M.D. Veterans Health Care and Benefits Improvement Act of 2020 (Public Law 116-315) changed how the VA will handle overpayments and debts regarding tuition and fees payments. 

    Isakson Roe Debt

     

    Important Information for Students

    • The VA determines the amount of the overpayment and debts of tuition and fees, not Carson-Newman.
    • If you have an outstanding balance on your account, then a hold may be placed on your student account which can prevent future registration, viewing of grades, or receiving transcripts.
    • If a balance remains unpaid for 90 days following the end of the term for which it is owed, your account may be referred to a collection agency.

    If you have any questions about how these changes may affect you, please do not hesitate to contact us at militaryaffairs@cn.edu. 

    GI Bill® is a registered trademark of the Department of Veterans Affairs (VA).

  • Types of VA Educational Benefits

    Post-9/11 GI Bill® (Chapter 33)

    The Post-9/11 GI Bill® (Chapter 33) is an educational benefit for individuals with active duty service after September 10, 2001. Post 9/11-GI Bill® benefits can be transferred to dependents while the service member is still on active duty.

    If you are an active duty service member who would like to transfer your Post-9/11 GI Bill® benefits to your spouse or dependent children, please click HERE.

    The recently passed Forever GI Bill® - Harry W. Colmery Veterans Educational Assistance Act, has removed the 15-year delimiting date for individuals whose last discharge or release from active duty is on or after January 1, 2013.

    LEARN MORE

     

    Montgomery GI Bill® - Active Duty (Chapter 30)

    Enlistment after July 1, 1985 is required. The service person must have participated in the pay reduction program. The monthly payment rate will vary with the length and type of service. Monthly self-certification is required to insure benefit payments.

    LEARN MORE

     

    Montgomery GI Bill® - Guard/Reserve (Chapter 1606)

    Enlistment or extension for six years of reserve duty after July 1, 1985 is required, and does not require a contribution by the service member. You may be entitled to receive up to 36 months of educational benefits, which end 10 years from the date you become eligible for the program.

    Effective 4 May 2021, the Federal Tuition Assistance/Montgomery GI Bill® - Selected Reserve (Chapter 1607) restriction has been removed. This means that Reserve Component Service Members enrolled in a half-time or more program of study may now receive their FTA and CH 1606 MGIB-SR benefits simultaneously for the same course.

    LEARN MORE

     

    Veteran Readiness and Employment (VR&E/Chapter 31)

    This program is available to certain veterans who have a service-connected disability of 20 percent or greater. Although the date of entry to active service is not considered, students should use this benefit within twelve years of the date of discharge. Eligibility is determined on a case-by-case basis.

    LEARN MORE

     

    Survivors' & Dependents' Educational Assistance Program (DEA/Chapter 35)

    A child or spouse of a service-connected deceased or 100-percent-permanently disabled veteran may be eligible for VA educational assistance. The marital status of a dependent child is not a factor in determining eligibility. Benefits may be used until the dependent has reached the age of twenty-six or for eight years from the date that eligibility is determined, whichever is later.

    LEARN MORE

     

    Marine Gunnery Sergeant John David Fry Scholarship

    If your parent or spouse died in the line of duty or was a member of the Selected Reserve who died from a service-connected disability on or after September 11, 2001, you may qualify for this benefit. 

    LEARN MORE

     

    Yellow Ribbon Program

    Carson-Newman University is proud to be a member of the Yellow Ribbon Program, please contact us for eligibility questions.

    LEARN MORE

     

    GI Bill® is a registered trademark of the Department of Veterans Affairs (VA).

  • STRONG Act & Tuition Assistance

    The Tennessee STRONG Act is a reimbursement program for members of the TN National Guard to obtain funding towards a first bachelor's or master's degree. If you have signed a 6-year contract and are actively drilling, we encourage you to apply to utilize this benefit.

    Prior to the application, soldiers must apply for Federal Tuition Assistance (FTA) in order to act in accordance with regulations put in place by the Tennessee National Guard. The section on FTA can be found further down this page. You can also obtain more information about FTA by visiting HERE.

    Below are the eligibility requirements in order to receive TN STRONG Act funding. 

    • Be currently serving in the Tennessee National Guard
    • Be in good standing with the TNNG
    • Have not attained a bachelor's degree and wish to pursue an associate’s or bachelor's degree
    • Have not attained a graduate degree and wish to pursue a graduate degree
    • Attend a Tennessee college of applied technology (TCAT), regionally accredited community college, 4-year public university, or private school whose primary campus is located in TN
    • Use Federal Tuition Assistance (if eligible)
    • Maintain satisfactory academic progress with 2.0 GPA minimum for undergraduate programs or a 3.0 GPA for graduate programs for the academic term for which TN STRONG Act tuition reimbursement is being requested. For members seeking a certificate or diploma from a vocational or technical program at a public or private educational institution, satisfactory academic progress and either a minimum grade point average of 2.0, or academic good standing, as determined by the institution, if grade point averages are not utilized by the institution, are required to be eligible for reimbursement.
    • Application packets are required to be completed within 45 days of course completion.
    • The funded course(s) meets a requirement listed in your personalized degree plan provided by the school (this can include prerequisite courses).
    • Sign a release statement to authorize communication between the State TA Managers and chosen postsecondary institution on Service Member’s behalf.

    As a last-dollar reimbursement, the amount of state tuition reimbursement is offset by any other funds received. This includes any other state and federal aid including Pell Grant, TSAA award, HOPE scholarship, and any other tuition-specific scholarship; institutional or otherwise. The tuition reimbursement will be made to the educational institution on behalf of an eligible member for no more than 120 credit hours toward a first-time bachelor’s degree or 40 graduate credit hours toward a master's degree.

     

    Step-by-Step TN STRONG Act Application

    Note: The Office of Military & Veterans Services will submit a TN STRONG Act application on your behalf provided you complete the following steps: 

    • Consult your faculty advisor and register for classes for the upcoming semester. Classes must be in accordance with your declared degree plan
    • Army NG ONLY: If you have not exhausted your FTA (16 credit hours/fiscal year), apply for and submit an FTA request for each individual course that you want FTA to fund. You must submit your request at least 5 business days prior to the course start date. *Print or save proof of submission to include in your TN STRONG application 
    • Complete Section I & II (personal information) and pages 3-5 of the TN STRONG application packets.
      • Postsecondary Institution Name: Carson-Newman University
      • Postsecondary Institution POC: Patricia Bivens (865) 471-3205/pbivens@cn.edu
    • Submit your application packet to your Commander for review and completion of Section III
    • Submit completed application packet to Carson-Newman school certifying official (SCO) for completion of Section IV
      • Submit by email to militaryaffairs@cn.edu or by hand to the Registrar’s Office
      • Once we have these documents, we will add the SECTION IV page to the application and submit it on your behalf to the appropriate TN STRONG Act manager.

    Please make sure to sign, initial, and date wherever required (including getting your unit/squadron Commander's signature). Any missing information may result in your application packet being rejected in its entirety.

    The application packet can be found below:

    TN STRONG Act Packet

     

    When the term is completed and final grades are posted, the SCO will complete and submit Section VII on your behalf.

    • Service Member will be cc’d on the email submission

    For any questions regarding your TN STRONG Act benefits, please reach out to one of the contacts below:

    • Army Guard: SFC Stephen Biase at 615-313-0737
    • Air Guard: MSgt Joseph Wilson at 615-313-0849

     

    Federal Tuition Assistance

    The Army’s Federal Tuition Assistance (FTA) program is a benefit for all individuals who serve in the Army, either as Active, Guard or as a Reservist. The maximum amount paid for Federal Tuition Assistance is up to $250 per semester hour, up to either 16 semester hours annually or not to exceed $4,000 per fiscal year. Current Army policy limits TA to 130 semester hours of undergraduate credit or baccalaureate degree, whichever comes first and 39 semester hours of graduate credit or the completion of a master's degree, whichever comes first. The 39-semester hour limit applies to all credits taken after completion of a baccalaureate degree. 

    The deadline for FTA is ten days prior to the first day of the term beginning and the application opens 90 days before the term begins.

    If you are planning on using the TN Strong Act and you fail to apply for FTA it could result in the reduction in funding from the TN Strong Act by the amount that would have been applied from FTA.

    You can find more information about Federal Tuition Assistance HERE.

     

    How to Apply for Tuition Assistance

    If you are utilizing tuition assistance, the access point is the ArmyIgnitED portal. To gain access to ArmyIgnitED, speak with your Army Education Counselor on post.

    ARMYIGNITED PORTAL

     

    In order to act in accordance with procedures, always indicate that you are applying for FTA on the Certification Request Form as soon as you have registered for courses. If you wait to request FTA on the first day of the term or later, it will be declined. 

    Steps you will need to take in order to request FTA:

    First time using FTA or first-time using FTA through ArmyIgnitED:

    • Create an account
    • Select an Education Path (degree plan/major)

    Requesting FTA 

    • Once your Education Path has been approved and this office has uploaded your upcoming schedule of courses to ArmyIgnitED, click on ‘Request Tuition Assistance’
    • Select the courses 
    • Click on ‘Add Course’
    • Click on ‘Submit Request’, upload any documentation if needed

    ***Please check your email frequently in order to ensure no outstanding requirements remain after your FTA submission. Our office is always willing to assist students in the application process. The PDF presentation below contains detailed instructions on applying for FTA:

    FTA

     

    GI Bill® is a registered trademark of the Department of Veterans Affairs (VA).

Point of Contact

P: 865-471-3205

 E: militaryaffairs@cn.edu

Office Hours:

MWF 8:30 a.m. - 5:00 p.m. — Baker Building, Room 107

TR 8:30 a.m. - 5:00 p.m. — Registrar's Office, Fite 2nd Floor