Simulation Operations Specialist

The Simulation Specialist will:

  • Assist in the planning and development of clinically appropriate scenarios.
  • In coordination with the Director of E.A.G.L.E. SIM, will direct, orient, train, and support any assigned federal work study student(s) or new SIM employee.
  • Act as a standardized patient
  • Coordinate skill learning activities
  • Guide, assist and check off certain skills deemed appropriate by the SIM Director
  • As needed: supervise, coordinate, schedule, review, and document simulation activities
  • Assemble simulation supplies/equipment to meet assigned training site objectives
  • Work with the Director of E.A.G.L.E. SIM and other team members in planning campus simulation experiences
  • Requisition supplies, coordinate use of software, scheduling use of equipment, return equipment and cleaning lab areas, and maintaining and updating software
  • Work with simulation/multimedia equipment, aiding students and faculty in the use of equipment
  • Assume responsibility for ensuring the operation, maintenance and repair of simulation/multimedia equipment
  • Assist the Director of E.A.G.L.E. SIM and course lead faculty in developing appropriate course-specific scenarios.
  • Attend team meetings to better coordinate use of the laboratory
  • Assist in the maintenance of inventory,
  • Monitor and perform preventative maintenance of SIM equipment
  • Direct student workers
  • Perform other duties as assigned by the Health Science Dean, and/or Director of E.A.G.L.E. SIM
  • Under the direction of the Director of E.A.G.L.E. SIM, the Simulation Operations Specialist will provide technical support for all simulation operations, including preparation, maintenance, and repair of computerized manikins (software and hardware), task trainers and related simulation/multimedia peripherals
  • The specialist will also serve as a simulator operator by programming, testing and running scenarios with faculty instructors, assuring that the facility and equipment are set up for teaching/learning sessions
  • Participate in event and scenario planning meetings to provide technical expertise on capabilities and limitations of equipment and facilities to meet course needs
  • Understand the use and operation of different simulator technologies ranging from anatomic models and task trainers to screen-based simulations to full body patient simulators and virtual reality surgical simulators
  • Develop technical proficiency with all aspects of the operation, maintenance, support, troubleshooting, repair and replacement needs for all equipment
  • Learn and implement simulation skills such as moulage, and 3D printing
  • Setup computers/peripherals (including network equipment)
  • Perform hardware upgrades
  • Perform software installations and configurations
  • Provide troubleshooting and technical support
  • Maintain appropriate documentation of procedures and work order solutions
  • Will attend a simulation conference annually. Odd years, attendance will be for personal/professional development. Even years, the attendee should submit to present. Conferences for consideration should include but are not limited to IMSH (International Meeting on Simulation in Healthcare), SimGHOSTS (Gathering of Healthcare Simulation Technology Specialists), INACSL (International Nursing Association for Clinical Simulation and Learning), SSH SimOps (Society for Simulation in Healthcare), EEEHS (Elements, Essentials, & Excellence in Healthcare Simulation), and ICSNET (International Conference on Simulation in Nursing Education and training). Carson-Newman University will cover regular conference registration fees, travel, lodging and meals (per Diem $60/day – M&IE).
  • Helps to collect, organize and analyze information that assists with the production of  reports relevant to ongoing institutional accreditation and other priorities.


  1. Experience in the I.T. or Healthcare field
  2. AHA – BLS Required
  3. Ability to problem solve.
  4. Strong computer skills pertinent to simulation software
  5. Heavy lifting, pushing and pulling is required up to 100lbs occasionally, 20-30 lbs frequently, and 10lbs constantly. Able to move objects of up to 150 lbs.
  6. Sudden emergency situations have the potential for exposure to lifting or moving of up to 150 lbs.
  7. Frequent bending, walking, sitting, squatting, reaching and standing are required.
  8. Keyboard/computer use and/or repetitive motions may be required.
  9. Functions as a member of the E.A.G.L.E. SIM staff with I.T. duties that support the Nursing department. Only in an emergency or during times designated by the Director of E.A.G.L.E. SIM shall the Simulation Specialist be used for any other I.T. support duties.
  1. Strong skills regarding attention to detail, initiative, critical self-reflection that leads to continuous improvement
  2. Strong customer service, written and verbal (English) communication, interpersonal, and organization skills
  3. The ability to accurately diagnose problems and outline possible solutions
  4. Must understand the installation, configuration and troubleshooting processes for software, hardware, and peripheral devices. Must know how to assemble and disassemble personal computer components and healthcare simulators
  5. Demonstrated knowledge of Windows and Macintosh operating systems and Microsoft Office applications.
  6. General knowledge of mid to large network deployments
  7. Self-directed and innovative with the ability to prioritize multiple tasks and work within an organization
  8. Serves as a positive role model to students by supporting the Doctrinal Statement and Mission of Carson-Newman University.

Preferred Qualifications:

  1. Completion of “Clinical Simulation MOOC” from The George Washington University.
  2. Computer Systems Experience preferred
  1. Knowledge of additional operations systems
  2. Knowledge of maintaining and deploying hard drive images
  3. Knowledge of working with user and computer objects in Active Directory
  4. Experience with networking technologies, including network operating systems, cabling standards, and protocols
  5. Wireless network technologies and management
  6. A bachelor’s degree in a computer, medical, or related field
  7. Obtain the Certified Healthcare Simulation Operations Specialist® (CHSOS®) certification from the Society for Simulation in Healthcare within 5 years of appointment to position.