Residence Director

Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures.  

Job Title:​ Residence Director​​​​​​​​

Department:  Student Services​​​​

Reports To:  Director of Residence Life​​​​

Location:   On-site

FLSA Status: Exempt

Time Requirements:   Full-time, 40 hours a week with on-call weeks throughout the year​​​

Supervisory ResponsibilitiesSelect, train, and supervise residential student leaders in your building. ​  

Summary Description: This is a 12-month live-in position that prefers a master’s degree, or equivalent experience, in student affairs or a related field. This position holds 25 office hours per week during university operating hours.

Essential Functions

• As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks.

A.  Housing Services 

• Mentor and supervise student Resident Assistants (RAs), including one-on-one meetings, staff meetings, performance evaluations, etc. 

• Create an inclusive environment in the residence halls that provides a safe living learning environment and promotes personal growth and development among students

• Serve as the “24-hour Staff Member on Duty” in rotation as needed

• Supervise committee of Residence Assistants on special projects per semester basis

• Respond to emergency situations. Examples include but aren’t limited to: suicide and self-harm situations, drugs and alcohol, sexual assault, vandalism, fighting, weapons, etc.  

• While serving on duty, must be able to respond to any incident within a 30-minute or less timeframe

• Remain with residential students in need of emergency care at the Hospital Emergency Room until a parent or guardian arrives, or the student is discharged, at which point ensure the student is safely escorted to their respective residence hall 

• Assist with development and implementation of housing policies and procedures  

• Contribute to and encourage the development of positive working relationships between all residence life staff and the University as a whole

• Promote the core values of the University and the Student Services department.  

• Organize RA staff selection interview and hiring processes at the beginning of each spring semester

• Create and implement purposeful RA training before the start of fall and spring semesters to include topics such as: conflict mediation, emergency response protocol, suicide prevention (QPR), fire safety, etc. 

• Adjudicate residence life related student conduct matters

• Facilitate residence hall check-ins and check-outs and manage the security of keys and building access

• Manage room change procedures within complex

• Regularly perform audits on all residential housing forms

• Attend weekly professional staff meetings

• Conduct consistent office hours as well as remain available outside of the office hours to address residential student and resident assistant concerns and needs 

• Continually collaborate with team members to create a strategic plan toward the betterment of residence life at Carson-Newman University

• Participate in departmental assessment

• Facilitate programming by overseeing RA programming efforts, including approving ideas, allocating funds, and assessing programs

• Facilitate campus-wide events and programs sponsored by residence life. (Ex. Howdy Hoot, BOOnett, etc.) 

• Host a continuing education event for RAs on the first Thursday of every month  

• Supervise desk workers in Alumni, Burnett, Heritage, and Swann Hall

• Conduct housing assignment processes including compiling and electronically entering all meal plan and housing data

• Communicate housing assignments with all students assigned to your residence hall(s)

• Coordinate with the local fire department and C-N maintenance and Department of Public Safety to conduct fire safety drills

• Collaborate with C-N maintenance to enhance the physical conditions of residential buildings

• Work closely with campus partners to ensure the needs of Residence Halls are met

• Review security camera video footage in the residence halls as needed  

• Update the residence life homepage on the Carson-Newman website as needed

• Participate in ongoing personal and professional development opportunities 

• Complete other duties as assigned

B.  Summer Programs 

• Assist with summer housing assignments, check-in/outs, etc. as needed

• Assist with recruitment, selection, training, and supervision of summer RAs as needed

• Assist with planning of Fall RA Training as needed

• Assist with other summer programs as needed

C.  Other Responsibilities

• Attend staff, division, and training programs as designated

• Coordinate and/or assist with special assignments and committees as designated by the Director of Residence Life 

• Serve as member of the Student Services Emergency On-Call Team

• Participate in campus activities as designated

• Participate in other staff meetings as requested

Education:  master’s degree in College Student Personnel, Higher Education Administration, or equivalent experience preferred.  

Experience:   Two (2) years of residence life experience or other related experience preferred.

Required Skills: Ability to problem solve and mediate conflict. Excel, Word, and Outlook proficient; excellent interpersonal communication skills and customer service skills; ability to tackle multiple tasks under strict deadlines; must reside in apartment located inside complex

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. Must be able to access and navigate campus facilities.

General Information:  This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills, and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations:  The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.