Online Graduate Program Chair — Counseling

Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures.  

Job Title: Online Graduate Program Chair – Counseling
Department: Counseling
Reports To: Associate Dean – Online Learning and Distance Education, Collge of Professional Studies
FLSA Status: Full-time, 12-months; Salary
Time Requirements: Approximately 40 hours per week.

Summary Description: Under the leadership of the Associate Dean Online Learning and Distance Education, Collge of Professional Studies, the Online Graduate Program Chair – Counseling, as a core online counselor education program faculty member oversees coordinates and implements the Online Graduate Counseling Program strategies and operations. Manages the administrative, instructional, and resources of the program in support of university, college, and strategic goals for online student success. 

Functional Description:

Admin Functions: 30%

  1. As an intentionally Christian academic department community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks.
  2. Manages and oversees the administrative operations of the online counseling program, ensuring compliance with policies and procedures of C-NU, CACREP accreditation standards, Southern Association of Colleges, and Schools Commission on Colleges (SACSCOC), other accrediting bodies, state, and federal policies and regulations.
  3. Oversees and/or coordinates the collection, compilation, and analysis of online counseling program activity data; develops, writes, and presents comprehensive statistical and narrative program reports. 
  4. Assists in establishing and implementing short- and long-range goals, objectives, policies, and operating procedures.
  5. Oversees GSC program budget and solicits additional funding when necessary 
  6. Approves expenditures of allocated funds

Program Development 45%

  1. Plans the delivery of the overall online program in accordance with the mission and goals of the university, college, and departments.
  2. Provides technical and/or professional coordination and leadership in the execution of day-to-day program and project activities, as appropriate to online program objectives and area of expertise.
  3. Oversees and monitors online counseling curriculum, scheduling of classes, student retention, and the management of instructional resources.
  4. Designs and develops or assists with design and development of new online counseling program(s) or certificates.
  5. Assists CPS Online Digital Learning and Innovation team to schedule the development of new, revised, or iterated online courses.
  6. Assists CPS Marketing Team in producing, developing, advertising, and marketing project(s) and/or product(s) in various media such as print and video; may assist in developing teaching materials, handouts, news releases, pamphlets, and brochures.
  7. Assists CPS Enrollment Management team in the recruitment of qualified students and monitors and manages student enrollment for the online counseling program
  8. Promotes industry collaboration for field experience: practicum, internships, and jobs among students.
  9. Solicits and reviews community partner’s evaluation of the online program to ensure program efficacy.
  10. The online program chair receives time release per semester to teach within the online CPS program.

Faculty Support: 20 %

  1. Identify the faculty who will develop online course content.
  2. Identify the faculty who will teach the online courses.
  3. Assists and encourages department faculty in their pursuit of excellence in teaching and mentoring students.
  4. Solicits and reviews online student evaluations of the program and faculty to ensure program efficacy.
  5. Evaluates online faculty performance and reports these evaluations to the Associate Dean.
  6. Onboards new online faculty regarding departmental policy, procedures, teaching workload, and advising.
  7. Ensures equitable teaching loads within the online counseling program.

Perform other duties as assigned: 5% 

Supervisory Responsibilities: Provides direct supervision to instructional staff   

Ph.D. or Ed.D. in Counselor Education from an CACREP accredited program.


  • Counselor education experience: 2-5 years
  • Online teaching or education industry: 2 years (Preferred)
  • Program Development: 2 years (Preferred)
  • Project coordination: 2 years (Preferred)

Required Skills:  

  • Excellent interpersonal and communication skills.
  • Ability to develop and maintain recordkeeping systems and procedures.
  • Able to work positively and effectively with multiple internal and external partners and clients.
  • Able to analyze, resolve, and develop long-term solutions to a wide variety of complex and unpredictable problems.
  • Handling difficult and sensitive situations, using sound, independent judgment within general policy and legal guidelines.
  • Strong personal initiative. Approach new needs with creativity.
  • Fiscal management skills. Highly accurate with many details.
  • Able to develop program activities, goals, and objectives; create program evaluation tools and evaluate the effectiveness of the program.
  • Have familiarity, knowledge, and passion for finding the best practices in higher education.
  • Ability to develop and maintain positive, collaborative, respect-based relationships with co-workers, customers, and stakeholders within and outside of Carson – Newman University.

Physical Demands:  Ability to sit, stand, and walk about building. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Information:  This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills, and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations:  The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students at the University and fellow employees.