Medical Assistant (MA, CNA, LPN, RN)

Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures.  

Job Title: Medical Assistant (MA, CNA, LPN, RN)

Department: Health Services

Reports To: Director of Health Services

Location: On-site

FLSA Status: Exempt

Time Requirements: 37.5 hours a week

Supervisory Responsibilities: None  

Summary Description: The Medical Assistant is a full time, twelve months position responsible for  assisting the front desk with processing patients; greeting patients, gathering information of patient’s history, vital signs, and pertinent medical information, perform appropriate testing, cleaning and organizing exam rooms. Other skills are listed below.

Essential Functions: 

  • As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks.
  • Greet patients entering the Wellness Center. 
  • Maintain knowledge of policies and procedures related to patient confidentiality and adhering to HIPAA. 
  • Maintain knowledge of policies and procedures related to infection control and environmental safety.
  • Ability to adhere to the core values of the University as well as demonstrate good teamwork, communication, and friendliness with all staff, faculty, students, and patients.
  • Identify patient concerns and react accordingly. 
  • Answer the telephone, screen calls, retrieve voicemails, return patient calls, respond to patient emails in a timely manner. 
  • Assist front desk personnel with patient check in/out procedures when necessary. 
  • Obtain and accurately document patient vital signs, height, and weight, brief history including past medical, family, and social history; discuss current medications, allergies, and obtain review of systems as it pertains to chief complaint. 
  • Be able to operate and work well with an Electronic Medical Record System. 
  • Assist with procedures directly supervised/performed by the provider. 
  • Perform patient testing including but not limited to strep, mono, UA, flu, and COVID; accurately document test and results in patient chart. Be able to understand what precautions are needed to be taken regarding PPE when interacting with different diseases. 
  • Interpret Public Health COVID-19 Return to School Decision Support Algorithm to identify, communicate, and carry out tasks related to COVID-19 including testing, quarantine/isolation protocols, and appropriately recording/tracking this information as necessary.
  • Clean exam rooms, restock supplies, and organize.
  • Responsible for managing referral process for specialists/providers outside of facility.
  • Obtain and coordinate staff coverage for programs along with tracking and analyzing data related to outreach activities and programs.
  • Follows nursing protocol set by the MA and the provider in the clinic. 
  • Other duties as assigned.

Education:  High school diploma or equivalent required. Medical Assistant Certificate, Licensed Practical Nurse License, Certified Nursing Assistant License or RN license with appropriate education associated with each license.

Experience:   Minimum 1 year of experience as a Medical Assistant, LPN, CNA, or RN preferred; new graduates are welcome to apply.

Required Skills:  Must have the ability to communicate effectively, prioritize job duties, work quickly and efficiently, operate under current state and license guidelines, and have great organizational skills. Healthcare experience preferred. Medical assistant professional personnel must perform their duties within the limits of their training, expertise, and competence. Must maintain in good standing with their state licensing boards and complete their regular professional development requirements.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may require many hours of standing, walking, and moving. Physical demands may also include lifting objects, assisting patients with mobility or transferring from assistive device to exam table or vehicle.

General Information:  This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations:  The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.