Director of Student Success

Job Title:  Director of Student Success​​​​​​

Department:  Student Success Center

Reports To:   Associate Provost​​​​

FLSA Status:  12-months, Exempt

Time Requirements: Can normally be completed in 40 hours per week​​​

Summary Description: The Director of Student Success leads the Student Success Center to identify and to help students in need of academic support, to support faculty advising, and to manage and develop effective programming to help C-N students reach their full potential as educated citizens.

Functional Description: The Director of Student Success

• As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks.

• Supports University student retention efforts by coordinating student support services through innovative event programming and effective collaboration with faculty, staff, and various entities throughout the University community,

• Identifies at-risk students and manages support efforts for these students including, but not limited to, referrals, tutoring, the Writing Center, and other academic support programs,

• Oversees Student Success student advising services, which includes degree planning and advising for undergraduate degree-seeking students, including deciding students, and assisting academic departments with tasks associated with advising students,

• Maintains an environment of continuous improvement in the Student Success Center that includes effective assessment and healthy professional development processes for self and staff,  

• Works closely with athletic department administration and coaches to support student athletes,

• Manages the budget of the Student Success Center,

• Serves on assigned University committees,

• Completes other duties as assigned.

Supervisory Responsibilities:  Professional and administrative staff of the Student SuccessCenter​  

Education:  Master’s degree in a related field. Exceptionally qualified and experienced bachelor’sprepared candidates can be considered.

Experience:   At least three years of experience in higher education student support. Demonstrated innovative and strategic leadership of teams in long-term and short-term planning and goal-attainment. Proven fiscal responsibility and project management skills.

Required Skills: Familiarity with office computer systems such as Microsoft Office®.  Ability to learn or use Colleague UI By Ellucian® and Etrieve by Softdocs®. Excellent oral and written communication skills.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to move about the office area and building, push carts, and speak clearly.

General Information:  This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations:  The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.