Director of Student Care and Advocacy Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures. Job Title: Director of Student Care and Advocacy Department: Student Services Reports To: Vice President for Student Services Location: On-site FLSA Status: Exempt Time Requirements: 37.5 hours per week Supervisory Responsibilities: None Summary Description: The Director of Student Care and Advocacy works within the CARE (Campus Assessment Response Evaluation) Team in the Division of Student Services. This position is focused on the Division’s response to providing support and assistance to students who have been brought to the CARE Team’s attention for reasons relating to sickness, family emergency, or mental health concerns. Some nights and weekends may be required. Essential Functions: As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks. Manage CARE Team and associated records Maintain knowledge of handling confidential records according to FERPA and HIPAA requirements Address and respond to student referrals made to the CARE Team Manage and draft communications related to CARE Team cases with students, family, faculty and staff members, and external stakeholders Collaborate with, facilitate communication between, and serve as the liaison for internal and external partners and stakeholders to provide comprehensive support and assistance to students Send notifications to staff and faculty members of students who need to be excused from or receive adjustments for classroom time due to sickness, family emergency, or mental health concerns Follow-up with students who have been referred to the CARE Team Facilitate student’s return to the campus community after hospitalizations Recommend and evaluate current policies Civil Rights investigator Perform other duties as assigned Education: Bachelor’s Degree in the field of Social Work, Mental Health, Counseling, or Higher Education required. Master’s Degree preferred Experience: One or more years in Higher Education, Mental Health, or Social Work Required Skills: Excellent interpersonal and communication skills; ability to work successfully individually and as a member of a team; excellent organizational skills; experience in management of electronic database; proven ability in developing effective working relationships with University students, faculty, staff, administrators, and the community. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to sit at a computer for up to eight hours per day. Must be able to navigate the campus to perform well checks. General Information: This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation. Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.
