Digital Learning Environment Administrator

Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures.  

Job Title: Digital Learning Environment Administrator

Department:   College of Professional Studies

Reports To:  Associate Dean for Online and Lifelong Learning (Steve Boldt

Location:   Hybrid

FLSA Status: Exempt

Time Requirements:   Full Time

Supervisory Responsibilities:  Supervise professional and student staff as the department grows  

Summary Description: The Digital Learning Environment Administrator (Administrator) is responsible for managing the Digital Learning Environment (DLE) enterprise service, a technology suite of SaaS tools that supports campuswide teaching and learning, with specific focus on the Canvas Learning Management System. The Administrator is the primary Learning Management System (LMS) administrator and is responsible for its operational performance. Works with other Carson-Newman departments (particularly Information Technology and the office of the Registrar) to ensure the information exchanged between the LMS (Canvas) the C-N SIS (Colleague) is accurate, and operational. Other responsibilities include ensuring high-quality services and administering DLE technologies. The Administrator assists functional areas within Carson-Newman, including the College of Professional Studies, Information Technology, various other academic units, the office of the Registrar, and other institutional stakeholders, to accomplish goals and complete projects. The Administrator oversees the DLE Change management process and uses data to make informed decisions.

Essential Functions: 

  • As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks.
  1. Develops and maintains knowledge of the specific and unique needs of the department, colleges, or institution.  Assists with developing and evaluating strategic planning initiatives and objectives and recommends program enhancement to leadership.
  2. Develops, plans, and deploys implementation of academic information technology systems and practices.
  3. Manages a portfolio of instructional design and/or technology services and support. May recommend, test, and audit selected learning technologies and/or methods.
  4. Provides effective project management and overall coordination of projects or project teams to meet deadlines.
  5. Maintain data needed for SACSCOC, and other accreditation bodies, concerning DLE, online courses and student participation.
  6. Leverage C-N stakeholder and constituency groups to ensure service communications are transparent and timely.
  7. Analyze historical and other information technology usage data to determine trends to make data-informed recommendations or decisions.
  8. Ensure compliance in relevant areas such as data privacy, accessibility, and security. 
  9. Provide exceptional customer service in person and via phone, email, and digital communications for the purpose of promoting effective use of the LMS for faculty, students and others using said technologies. This includes helping with log on and access issues. Support faculty in effective use of LMS and the proper personnel for troubleshooting issues.
  10. Perform support functions for LMS administration including troubleshooting in cases where LMS functionality is diminished.
  11. Support LMS integrations with various software and technologies such as publisher content, e-textbook integration, & embedded objects. This will require the Administrator to keep abreast of new products and services for the LMS, current standards in course design, and CANVAS version updates.
  12. Be the primary liaison between the Canvas and C-N.
  13. Serve on Faculty committees as assigned by the Provost’s office
  14. Perform other duties as assigned by the leadership of the Carson-Newman University College of Professional Studies.

Education:  Bachelor’s degree in computer science, information technology, education, education technology, or related fields or equivalent professional certifications. 

Experience:   Four (4) years related experience supporting learning technology or information technology service support in an educational environment.

Required Skills:  Higher Education – Knowledge of the business of higher education is preferred.  “Can-do” Attitude – Must have a positive, “can-do” attitude that thrives in a team environment and takes pride in being productive and accomplishing significant milestones. Handle Ambiguity – Must be able to handle conflicting needs/input and lack clear direction/specificity to persistently seek clarity and arrive at successful outcomes. Communication – Must be able to effectively communicate with a wide variety of audiences. Must communicate ideas clearly and concisely in written documents (graphics or text) and present these coherently and logically.  Big-Picture Thinking – Must be able to see how the individual parts interact with the whole and be able to envision and communicate a future that is different from what currently exists.  Strategic and Innovative Thinking – Must be a strategic thinker who can bring innovative approaches to meet business objectives. However, one must also be willing and able to think through operational details and how specific needs fit into the overall strategy.  Teamwork – Must be able to help drive the team toward a successful outcome.  Business and Political Acumen – Must have a solid understanding of how the organization’s business objectives are influenced by industry drivers and trends. Must be fluent in how the organization operates and how to effectively work in that environment.  Technical Foundation – Solid foundational technical understanding of higher education learning technology ecosystem  Insight into national trends in higher education learning technology Experience maintaining successful vendor partnerships Project management skills in an academic setting Effectively collaborate with diverse groups and stakeholders Experience designing and producing reports on technology usage and other metrics Excellent written and oral communication skills 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Information:  This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations:  The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.