Assistant Programmer Analyst

Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures. 

Job Title:                               Enterprise Systems, Assistant Programmer/Analyst

Department:                         Information Technology Services

Reports to:                           Enterprise Systems Programmer/Analyst

FLSA Status:                       Exempt

Time Requirements:          Occasional Nights and Weekends

Summary Description: This position supports the implementation and management of all aspects of Ellucian Colleague for IT Enterprise Systems. This position works together with ITS to provide a broad range of related support to students, faculty, staff, and administrative offices.

Functional Description:

  • As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks.
  • Manage accounts, security, and level of access for students, employees, and other constituents.
  • Provide testing, coding, documenting, troubleshooting, and training as needed to satisfy University objectives and user requirements
  • Support additional Enterprise Systems and/or integration to Ellucian Colleague
  • Assist with managing Enterprise System servers, software, operating systems, and scripts
  • Research and implement new features of Ellucian Colleague as needed
  • Work with third-party vendors
  • Analyze departmental and cross-departmental processes in relationship to the use of Enterprise Systems
  • Work closely with administrative offices that use Ellucian Colleague, assisting with tasks as assigned by IT leadership
  • Troubleshoot and provide technical assistance for errors, problems, or questions about Ellucian Colleague and related Enterprise Systems
  • Maintain appropriate documentation and calendaring of ongoing procedures
  • Additional tasks and projects as assigned

Education:  An Associate or Bachelor’s degree in a computer related field or significant previous experience with Ellucian Colleague or other area of Information Technology.

Required Skills:

  • Strong organizational & time-management skills with the ability to handle multiple tasks.
  • Ability to work with internal constituents and external organizations.
  • The ability to communicate detailed topics accurately, both verbal and in the form of written documentation
  • The ability to present plans, policies, and projects. Ability to discuss technology topics with technical and non-technical people.
  • The ability to accurately analyze, diagnose problems, and outline solutions
  • The desire and aptitude to learn technical tasks
  • Ability to pay close attention to detail
  • Ability to work independently
  • Strong knowledge of Excel, Word, Outlook. SharePoint and Office 365 a plus.


  • Previous experience with database systems
  • Previous experience with programming
  • Previous experience with Microsoft Sharepoint
  • Previous experience providing support to a large number of constituents.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Information: This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills, and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.