Welcome to Carson-Newman Health Services
Carson-Newman University Health Services, located in the Kathleen Manly Building at 1611 Russell Ave (across from the First Baptist Church; beside Burnett Hall), provides nonemergent outpatient care for all currently enrolled students.
Because of the COVID-19 pandemic, we are taking extra precautions in our services, as the health of our students, faculty and staff is paramount. Though we will not be seeing walk-ins, for convenience and promoting a healthy environment, we will be providing scheduled virtual appointments. This is due to CDC's recommendations of limiting face-to-face interactions.
With the health of our students in mind, a COVID-19 test will be recommended for any respiratory illnesses or COVID-19 related symptoms. COVID-19 testing is available in Health Services by appointment for students who have symptoms or who are at least 5 days post exposure to COVID-19 with no symptoms. Other community based COVID-19 testing sites include CVS, Walgreens, and any of the local Health Departments. We recommend that students be familiar with their insurance plan and that students with chronic health conditions establish care with a local primary care provider as soon as possible.
Scheduling an Appointment
Due to COVID-19, Health Services will be conducting scheduled virtual appointments for any student seeking an appointment. When classes begin, you may call 865-471-3350 or email: firstname.lastname@example.org Monday-Friday 8:00 am-12:00 pm and 1:00 pm-4:00 pm. For emails and phone messages, please include your name, student ID, phone number, and the best time to call you. Calls and emails received after 4:00 pm will be returned the following business day.
For general questions related to COVID-19, you may call the Tennessee Department of Health COVID-19 Public Information Number 877-857-2945 or 833-556-2476..
Services and Fees
Students will not be charged for in-person or virtual office visits in Health Services but may incur charges when referred to off-campus providers. While Health Services does not bill insurance, it is recommended that all students be familiar with their insurance plan and carry their insurance card with them to all medical appointments. Taking a picture of the front and back of the card is a terrific way to ensure it will not be forgotten.
Preparing for your Appointment
Please arrive at least 15 minutes before your first-time in-person scheduled appointment to complete any necessary administrative procedures. As we do not desire to impose delays on those who have otherwise arrived on time, patients who arrive 15 minutes after their appointment may be asked to reschedule.
Carson-Newman University Health Services encourages the development of responsible health care habits. Medical excuses will not routinely be issued for missed classes or examinations. However, exceptions may be made in cases of contagious illness or severe illnesses requiring an extended recovery period. These statements are provided on an individual basis. It is the student’s responsibility to communicate directly with the instructors. Please review page 26 of the Carson-Newman University Undergraduate Catalog Class Attendance Policy.
Hours of Operation:
Monday - Thursday 8:00am - 4:30pm | Friday 8:00am - 3:30pm
Kathleen Manly Building | 1611 Russell Avenue, Jefferson City, TN 37760