Welcome to Carson-Newman Health Services
Carson-Newman University Health Services, located in the Kathleen Manly Building at 1611 Russell Ave (across from the First Baptist Church; beside Burnett Hall), provides nonemergent outpatient care for all currently enrolled students.
Because of the COVID-19 pandemic, we are taking extra precautions in our services, as the health of our students, faculty and staff is paramount. Though we will not be seeing walk-ins, for convenience and promoting a healthy environment, we will be providing nursing phone triage for all appointments. This is due to CDC's recommendations of limiting face-to-face interactions.
With the health of our students in mind, any respiratory illnesses or COVID-19 related symptoms will be referred to off-campus care. Students will be responsible for any cost incurred at an off-campus provider. We recommend that students be familiar with their insurance plan and that students with chronic health conditions establish care with a local primary care provider as soon as possible.
Though Carson-Newman is not a location for COVID-19 testing, if testing is determined necessary, we can help direct students to a testing location.
Scheduling an Appointment
Due to COVID-19, Health Services will be conducting nursing phone triage for any student seeking an appointment. When classes begin, you may call 865-471-3350 or email: email@example.com Monday-Friday 8:00 am-12:00 pm and 1:00 pm-4:00 pm. For emails and phone messages, please include your name, student ID, phone number, and the best time for the nurse to call you. Calls and emails received after 4:00 pm will be returned the following business day.
For general questions related to COVID-19, you may call the Tennessee Department of Health COVID-19 Public Information Number 877-857-2945 or 833-556-2476 available 11:00 am- 9:00 pm Monday-Friday and 11:00 am-5:00 pm Saturday and Sunday.
Services and Fees
Students will not be charged for in-person or virtual office visits in Health Services but may incur charges when referred to off-campus providers. While Health Services does not bill insurance, it is recommended that all students be familiar with their insurance plan and carry their insurance card with them to all medical appointments. Taking a picture of the front and back of the card is a terrific way to ensure it will not be forgotten.
Preparing for your Appointment
Please arrive at least 15 minutes before your first-time scheduled appointment to complete any necessary administrative procedures. As we do not desire to impose delays on those who have otherwise arrived on time, patients who arrive 15 minutes after their appointment may be asked to reschedule.
Carson-Newman University Health Services encourages the development of responsible health care habits. Medical excuses will not routinely be issued for missed classes or examinations. However, exceptions may be made in cases of contagious illness or severe illnesses requiring an extended recovery period. These statements are provided on an individual basis. It is the student’s responsibility to communicate directly with the instructors. Please review page 26 of the Carson-Newman University Undergraduate Catalog Class Attendance Policy.