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Student Accounts Clerk

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Job Title: Student Accounts Clerk.

Department: Treasurer’s Office.

Reports To: CFO/Controller.

FLSA Status: Non-Exempt.

Summary Description: Assist the head cashier by taking payments and helping students at the student account’s window. Make contact with students who have outstanding balances. Every effort should be made to ensure that they do not end up in collections upon graduation.

Functional Description: This position is responsible for scanning documents into EDC to create electronic files. Other responsibilities include approval of transcript releases, responding to phone calls, phone messages and email, filing, explaining statements and refund disbursements to students and parents, and printing, reviewing and entering refunds to be processed. Other tasks as assigned by supervisors.

Supervisory Responsibilities: Oversee and train student workers.

Education: High school graduate, associate degree preferred.

Experience: 2 years office and customer service experience.

Required Skills: Math and detail-oriented skills, familiarity with Microsoft products, ability to interact well with others and multi-tasking.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal office environment, prolonged periods of time spent sitting and/or standing. Frequently work at a fast pace with unscheduled interruptions.

General Information: This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.

Only complete application packets will be considered. A complete application packet will include a letter of interest, three professional references, and resume. If you have any questions, please email

Human Resources, Attn: Staff Recruiting
Carson-Newman University
Jefferson City, TN 37760

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