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Customer Service Coordinator


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Department: Financial Aid.

Reports To: Executive Director of Financial Aid.

FLSA Status: Non-Exempt.

Time Requirements: 40 Hours per week.

Summary Description: Responsible for greeting guests, answering phones, and coordination of all incoming and outgoing paperwork; supervising financial aid student employees as front-line representatives.

Functional Description: Communicating with guests on a daily basis about all aspects of student aid either in person, via phone, or via email; processing incoming and outgoing paperwork; scheduling office appointments; document imaging; data entry of mail; distribution of mail; assist with verification and award letter processing; keeping minutes of staff meetings; and assuming Verification Coordinator Duties in his/her absence.

Supervisory Responsibilities: Student employees.

Education: High School Diploma or GED required; Associate Degree preferred.

Experience: Minimum one-year experience in customer service or higher education preferred. Prior experience working with Ellucian Colleague software system, and scanning software is a plus.

Required Skills: Must have strong computer skills to include word, excel, and outlook; analytical, verbal, organizational, and written skills required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work on a computer several hours a day in an open office with other noise and distractions; must be able to answer phones, and communicate electronically and verbally with faculty, staff, students and other constituents; able to deal with a high amount of stress; be able to travel to financial aid events and work limited weekends as requested, and able to lift 25 lbs., such as boxes of office materials.

General Information: This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.

Only complete application packets will be considered. A complete application packet will include a letter of interest, three professional references, and resume. If you have any questions, please email

Human Resources, Attn: Staff Recruiting
Carson-Newman University
Jefferson City, TN 37760

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