Undergraduate


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Information Systems Analyst 3

STATEOFTENNESSEE

TREASURY DEPARTMENT

CLASS SPECIFICATION

Class Title Salary Grade/Range

Information Systems Analyst 3 24 ($39,312-$62,904)

Functional Title

Business/Quality Assurance Analyst

Employee(s) Position Number

Vacant

Effective Date Non-Civil Service Division

August 30, 2012 Information Systems

SUMMARY

Under the general supervision of the Relationship Manager to perform the activities involved in proactively identifying process improvement and technology needs of the business area; gathering and documenting business requirements along with developing and executing testing tasks for application enhancements and/or new applications; serving as liaison between the business area and the Information Systems (IS) Division.

DISTINGUISHING FEATURES

This is a Business Analyst position whose business knowledge should be on par with business units of Treasury. Position is proactive in seeking solutions to help business units in achieving objectives. This position “translates” business need into technology solutions, verifies and validates the solutions, and collaborates heavily with project team members, including application development and application support to provide the highest level of customer satisfaction.

EXAMPLES OF DUTIES AND RESPONSIBILITIES

Customer Technical Advice & Guidance– Technology point of contact for business areas explaining and interpreting IS policies and procedures, negotiating solutions to complex problems and disseminating technical information. Provides technical advice and guidance to business area such as agency information systems planning, determination of technology components and evaluation of agency service delivery. Acts as technical resource to users of systems within business areas and facilitates process improvement discussions with customer and/or project teams.Requirements Gathering & Documentation – Facilitates meetings and/or design sessions to validate, prioritize, and document specific requirements for application enhancements and/or new development. Works with the user team, the project team, the quality assurance team, and the development team to create documentation suitable for their use, including process diagrams, UML models, use cases, business, functional, and non-functional requirements.Process Improvement & Workflow Management – Proactively gather information regarding business processes for review and analysis by a Process Improvement team. Create documentation, and diagrams to assist in the analysis of a process. Develop the workflow to integrate and automate the defined solution.Quality Assurance Processes – Creates scalable QA processes for use on all projects; enforces adherence. Establishes and enforces compliance of quality standards to ensure that all information system products and services meet standards and requirementsQuality Assurance for Application Enhancements and New Application Development – Ensures testing is complete, accurate and measured according to specificationsQuality Assurance for Application Documentation and Development Processes – Ensures system documentation is accurate and complete; ensures structured development methodologiesDefect Tracking – Reports on and maintains defect tracking for all tests

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with a B.S. in Information Systems or Computer Science or a minimum of 2 years in a business unit (or comparable business) to be supported with B.A. in Accounting or Business Administration, or Management.

In addition, a minimum of 3 years of experience in any of the following (1) business analysis, systems analysis, systems training, systems design, technical support, applications programming, network design, or telecommunications design or (2) leading, supervising, consulting, directing or managing the process involved in planning and implementing new information systems or planning and integrating new technologies into existing systems.

Business Analysis certifications such as the Certified Business Analysis Professional (CBAP) are highly recommended.

Quality Assurance certifications preferred.

Criminal background check and social security number trace is required for this position.

RECOMMENDED COMPETENCIES

Excellent Communication Skills (oral, written, and facilitation)Knowledge of business analysis, quality assurance best practices, and workflow tools and/or practicesRequirements Elicitation, Analysis and DocumentationAnalytical Thinking and Problem Solving skillsBusiness Case Development and PresentationNegotiation and Conflict Management skillsTechnology Solution Assessment and ValidationMS Suite including Microsoft Access, Project & VisioThorough knowledge of Treasury business functions and workflowsQuality Assurance Methodology Tools and Practices Certification