Branch Manager Trainee

Mariner Finance, LLC

Job Description

Position: Branch Manager Trainee

Department

Operations

Reports To

Branch Manager

Work Schedule Status

Full-Time, Exempt

Monday, Wednesday, Thursday 09:00AM-05:00AM.

Tuesday 09:00AM-7:00PM.

Friday 09:00AM-05:30PM.

Work hours are subject to change as needed by company management.

Job Purpose

Participates in written Branch Manager Training Program according to specific schedule to learn all aspects of Branch Operations. Assists with the Management of the daily operations of the Branch; learns to review daily level of staff coverage; monitors and becomes familiar with branch expenditures. Analyzes and originates, approves or denies, recommends counteroffer and up-selling opportunities for loans. Assists Branch Manager with service to existing and potential customers including responsibility

for renewing or collecting assigned delinquent accounts. Contacts delinquent customers to determine reasons for delinquency and to effect prompt payment or to rewrite loans to strengthen the position of the company.

I. Essential Duties

A. Completes written Branch Manager Training Program according to specific schedule

programs dictates. As exempt employee this training will occur not only on the job

but may require outside time spent with Manager before and after normal branch

hours.

B. Provides service to customers and prospective customers seeking loans. Extends

credit to individuals through a variety of loan programs. Represents the company in

the community and develops and promotes additional business.

C. Learns both lending and collection functions of the job during the Branch Manager

Training Program. Learns and is able to perform job duties of Account Representative and Customer Service Representatives.

D. Proactively reviews daily staffing levels to insure level of coverage sufficient to

provide quality customer service while controlling unnecessary expense. Monitors

actual hours worked to insure proper utilization of staff.

E. Provides service to internal and external customers as needed. Approves exceptions

to policy as authorized by Manager based on nature of exception, customer retention

needs and related factors. Resolves product service, and policy related problems for

customers with exceptional timeliness, accuracy and professional courtesy.

Originates, reviews and approves loan applications; reviews approved loans for

possible up-selling, denied loans for possible counteroffer and settled loans for

completeness of documentation.

F. Responsible for the sale of company products and services. Places inside sales calls

to increase customer base. Responsible for the retention and maintenance of existing

accounts as well as developing awareness of other sales/service activities.

G. Assists Branch Manager with administrative work for existing and potential

customers; completes reports, initiates contact with customer as Manager’s direction

to acquire additional financial information and communicate/resolve problem

situations.

H. Monitors and approves monthly expenses, verifying expenses against corresponding

entries in annual business plan and documenting variances. May assist Manager in

preparation of annual budget.

I. In manager’s absence, coordinates functions and daily operational issues through

communication with Regional Manager.

J. May perform additional functions depending on market demand and branch staffing

in order to provide consistent quality customer service. Other functions include but

are not limited to: collecting payments, completing and processing loan applications,

contacting customers for late payments, cashiering, answering phones, photocopying,

filing, etc.

II. Education/Qualifications

A. Bachelors Degree preferred. Four years of related experience in consumer financial services industry can be substituted for the college degree.

B. Outstanding interpersonal, problem solving and organizational skills required at time

of hire and ongoing to resolve problems for customers, to interact effectively with all

levels of employees and all type of customers, both internal and external and to

successfully utilize financial, human and technological resources to meet established

business goals

C. Must possess excellent written communication skills to compose professional, error

free correspondence, together with sufficient personal computer skills to compose

such correspondence and format various reports utilizing PC software.

For more information or to apply please email a cover letter and resume to:

BMT-Knoxville

Mariner Finance, LLC

mmorris@marinerfinance.com

Or by Fax to

423-573-8806