Wireless

Follow @CarsonNewmanIT

Wireless computing is available everywhere on campus. 
Only employees and current students have access to the Carson-Newman network.  If temporary guest access is needed a faculty or staff sponsor is needed.  The sponsor will need to fill out a Guest Access form and submit to the ithelpdesk@cn.ed no later than two business days prior to the required access.

Connecting

• Open the >Start Menu >Select Connect to...
  In the Show list, select Wireless (You will see a list of the wireless networks currently available.)
• Select CN-Eagles Network, and then Connect
• Open an Internet Browser (Firefox or Internet Explorer preferred)
• Accept the Download of CISCO Clean Access Network Security software
• Log Into the Clean Access secured network by using your Carson-Newman Network User Name and Password

Troubleshooting Your Network Connection

• Make sure your computer/appliance has wireless network abilities.
• Make sure your wireless network adapter is turned on (see your computer’s manual to see where to turn it on/off)
• Update Virus Checking Software
• Update Computer Operating System
• Re-Install CleanAccess

Smart Phones | Tablets | Handheld Device Connectivity

• iPad & iPhone Carson-Newman Network & Email Setup Instructions
• Android Carson-Newman Network & Email Setup Instructions

 If you have checked the above items, and your device still does not show connection bring your mobile wireless device to the Help Desk during Walk-In hours.

IT Helpdesk
Room 121 Dougherty Science Center
email:  ithelpdesk@cn.edu | phone: 865-471-3506