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Wireless computing is available everywhere on campus. 
Only employees and current students have access to the Carson-Newman network.  If temporary guest access is needed a faculty or staff sponsor is needed.  The sponsor will need to fill out a Guest Access form and submit to the ithelpdesk@cn.ed no later than two business days prior to the required access.


  • Open the >Start Menu >Select Connect to...
    In the Show list, select Wireless (You will see a list of the wireless networks currently available.)
  • Select CN-Eagles Network, and then Connect
  • Open an Internet Browser (Firefox or Internet Explorer preferred)
  • Accept the Download of CISCO Clean Access Network Security software
  • Log Into the Clean Access secured network by using your Carson-Newman Network User Name and Password

Troubleshooting Your Network Connection

  • Make sure your computer/appliance has wireless network abilities.
  • Make sure your wireless network adapter is turned on (see your computer’s manual to see where to turn it on/off)
  • Update Virus Checking Software
  • Update Computer Operating System
  • Re-Install CleanAccess

Smart Phones | Tablets | Handheld Device Connectivity

  • iPad & iPhone Carson-Newman Network & Email Setup Instructions
  • Android Carson-Newman Network & Email Setup Instructions

 If you have checked the above items, and your device still does not show connection bring your mobile wireless device to the Help Desk during Walk-In hours.

IT Helpdesk
Room 121 Dougherty Science Center
email:  ithelpdesk@cn.edu | phone: 865-471-3506
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