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Change Your Password

By using your network ID and Password you have access to: C-N network, C-N Online/e360, and EagleNet. It is initially set to the last 6 digits of the employee's social security number.

Your user name and password combination are what authenticates you on the Carson-Newman network and resources. In effect this is your Carson-Newman online "identity" for several resources. You are required to change this password every 6 months. New passwords cannot contain similiar information as the previous password. New passwords should follow strong password guidelines:

Contain both upper and lower case characters (e.g., a-z, A-Z) - Have digits and punctuation characters as well as letters e.g., 0-9, ?,./">!@#$%^&*()_+|~-='{}[]:";'<>?,./) - Are at least eight alphanumeric characters long - Are not a word in any language - Are not based on personal information - Make it something easy for you to remember but not something anyone else might guess.  Example:  1. My favorite pet is a dog!

It is very important to not share your password or write it down in a location easily discoverable. PLEASE do not write it on a sticky note and place it near the computer.

To change your password:

Option 1:

From your Firefox or Internet Explorer Browser

  • Log into Outlook Web Access  (https://webmail.cn.edu/owa)
  • Select the "Options" drop-down in the upper right corner of the screen
  • Select Change Your Password
  • Enter your old password
  • Enter new password
  • Enter new password (twice for confirmation)
  • Select the SAVE link

Option 2:

From your Carson-Newman workstation (WINDOWS only)

  • Logon in a C-N computer lab
  • Press the Ctrl-ALT-Delete key combination
  • Enter your old password
  • Enter new password
  • Enter new password (twice for confirmation).
  • Press OK button

If you have forgotten your password contact the IT Helpdesk:  ithelpdesk@cn.edu  

Remember - NO ONE from Carson-Newman will ever ask for your password.  Not Information Technology, Not the Treasurer's Office, No One.  Do NOT share!

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