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Mobile Device Email Settings

Not all devices use the same settings.  If your mobile device supports Microsoft Exchange, Corporate, or ActiveSync email, contacts and calendar information from your Carson-Newman account can be used. Here are the settings you will need:

  • Server Name:  webmail.cn.edu
  • Domain Name:  cn.edu
  • Username:  This is just the first part of your email address.  For example abfaculty@cn.edu user name would be:  abfaculty.
  • The connection type will be configurees as EAS or Exchange.

*iPhone devices require SSL to be turned on for these settings to work.

Wireless computing is available everywhere on campus. 
Only employees and current students have access to the Carson-Newman network.  If temporary guest access is needed a faculty or staff sponsor is needed.  The sponsor will need to fill out a Guest Access form and submit to the ithelpdesk@cn.ed no later than two business days prior to the required access.


  • Open the >Start Menu >Select Connect to...
    In the Show list, select Wireless (You will see a list of the wireless networks currently available.)
  • Select CN-Eagles Network, and then Connect
  • Open an Internet Browser (Firefox or Internet Explorer preferred)
  • Accept the Download of CISCO Clean Access Network Security software
  • Log Into the Clean Access secured network by using your Carson-Newman Network User Name and Password

Troubleshooting Your Network Connection

  • Make sure your computer/appliance has wireless network abilities.
  • Make sure your wireless network adapter is turned on (see your computer’s manual to see where to turn it on/off)
  • Update Virus Checking Software
  • Update Computer Operating System
  • Re-Install CleanAccess

Smart Phones | Tablets | Handheld Device Connectivity

  • iPad & iPhone Carson-Newman Network & Email Setup Instructions
  • Android Carson-Newman Network & Email Setup Instructions

If you have checked the above items, and your device still does not show connection bring your mobile wireless device to the Help Desk during Walk-In hours.

Information Technology Services Help Desk
Room 300, FITE Administration Building
email: ithelpdesk@cn.edu | phone: 865-471-3506
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