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Expectations of Information Technology

The Carson-Newman Information Technology Department will demonstrate continuous effort to improve operations and re engineer work processes to ensure that the strategic objectives of the University can be adequately supported and delivered through the use of existing and cutting edge technology.

Organizational Structure

The Department of Information Technology is headed by the Chief Information Officer who reports directly to the Executive Vice President. The organizational chart below outlines the reporting structure within the department.

Support Functions and Services

The following support functions and services are provided to all faculty, staff, students and departments of Carson-Newman.

Project Management

  • Provides faculty & staff current pricing for Carson-Newman hardware & software procurement
  • Collaboration with various College offices to develop effective computing and other technology-related solutions
  • Best Practices for standardization and implementation
  • Researches, recommend and implement emerging technologies, creating an environment fostering innovative teaching and learning with technology.


  • Firewalls
  • System Account management and Authentication: Active Directory and LDAP services
  • VPN Connectivity and Support
  • Server level virus/intrusion protection
  • Data Encryption
  • MIS Auditing
  • System Controls
  • Disaster Recovery Planning of IT Systems
  • Password Maintenance
  • Virtual network/desktop connections


  • Information Technology Policies including: Acceptable Use, Access Control Policies
  • Standard Operating Procedures
  • Budget and financial planning
  • Best Practices, standardization and implementation
  • IT Technology Procurement approval and oversight
  • Maintain license subscriptions, inventories and compliance

Network & Systems Services Network

  • Network engineering, design and maintenance of the campus network infrastructure including: servers, SANs, routers, switches, hubs, wired and wireless devices, etc.
  • Internet Access, which includes bandwidth monitoring and management
  • Installation and support of University-wide network applications including: Microsoft Office, SharePoint (EagleNet), Exchange (e-mail), Edvance360 (online learning management system), File and Print services (network shares and print monitoring/routing), etc.
    Application of patches, revisions and updates
  • Off-site backup for network data
  • Delivers one-to-one and workshop network technology training to the end-users


  • Manages Centralized support for faculty, staff, and students which includes a walk-in help desk Monday – Friday during business hours in the academic year as well as a 24x7 self-service online library of white paper documents, videos, knowledge base and training links.
  • Configures, installs, and repairs PCs, Macs, printers, projectors and other equipment as appropriate to campus computing technology
  • Installs and tests software
  • Maintains equipment inventory which includes warranty , maintenance support and other vendor related agreements
  • Delivers one-to-one and workshop technology training to the end-users
  • Maintain the Faculty & Student Technology Handbooks and Materials
  • Maintain the Information Technology web and intranet sites
  • Attend and present at events and conferences to promote the awareness of Carson-Newman technological

Enterprise Resource Systems

  • Planning, implementation, development, and maintenance of information management Enterprise Resource systems supporting administrative functions of Carson-Newman. (Datatel/Collegue, WebAdvisor, Informer, C-N Connect)
  • Maintains the Enterprise Servers
  • Database integration to other campus systems
  • Enterprise document imaging
  • Information research, analysis, and reporting.
  • Collaboration with various College offices to develop effective computing and other technology-related solutions
  • Delivers one-to-one and workshop Information Systems training to the end-users

Online Learning

  • Collaborate with college personnel in the development and delivery of online courses, and graduate and undergraduate online education programs (credit and non-credit).
  • Planning and promoting professional development opportunities for faculty and staff in the areas of designing online courses, enhancing online teaching skills, and effective technology integration in the online environment.
  • Teaching professional development face-to-face and online workshops in the areas of online instruction, instructional design
  • Meeting with faculty members and academic program administrators to plan and develop online courses and programs.
  • Researching and contributing to the research of best practices for online teaching, technology integration and professional development of faculty teaching.
  • Collaborating with C-N Director of Institutional Effectiveness by providing statistical demographic data on online students and course offerings and assessing student satisfaction with instruction, programs, and services.
  • Assist online faculty in the implementation and development of course content via the Learning Management System
  • Research, analyze and evaluate new technologies for potential applications in face-to-face and online course delivery.
  • Maintain the Online Learning Website
  • Maintain the Online Learning Faculty & Student Handbooks
  • Participate in any faculty committees as designated by the Provost
  • Report and record data in support of verifying SACS compliance

Information Technology Help Desk
Room 300, FITE Administration Building
email: ithelpdesk@cn.edu | phone: 865-471-3506
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