[Video by C-N student Lauren Collins]
The Bonner Center's Technology Initiative
The Bonner Center’s technology initiative was born out of the observations of Carson-Newman graduate Lauren Sharpe and work of former AmeriCorps VISTA Ryan Bowen, under the guidance of our Director, Chad Williams. Lauren saw the potential technology held for improving the efficiency and effectiveness of the Center and for creating a better way for the Center’s community partners to share partnership opportunities with the University and surrounding community. After much research on technology solutions, the Center chose to adopt the Customer Relationship Management (CRM) system Salesforce. Salesforce is a relational database that allows the Center to automate many of its processes, report on important data, and stay informed collectively across all Center programs. This project also has the potential to help make Carson-Newman’s C-nolved program—a University wide focus on service learning—more sustainable by helping connect service learning classes and professors with community needs in real time. Read more about the theory behind the project as well as the project’s process, results, and future in Lauren’s honors thesis below.