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Online Student Complaint Procedures

Discrimination and Harassment

Carson-Newman does not discriminate on the basis of race, color, national origin, sex (including pregnancy), age, disability, military service, or genetic information.  Those who have a complaint regarding other forms of discrimination should contact the Discrimination and Harassment Officer, who will conduct an investigation in accordance with the complaint and grievance procedures.  The Discrimination and Harassment Officer for Carson Newman is the Director of Human Resources:

Discrimination and Harassment Officer
Mr. Jimmy Wyatt
1646 Russell Avenue
Fite Administration Building, Room 204
Jefferson City, TN  37760
Office Telephone:  865-471-3212
email:  jwyatt@cn.edu

Complaint and Grievance Procedures

Harassment, Sexual Harassment:

If you suspect that you have been harassed or discriminated against (non-disability), you may register your complaint with the Discrimination and Harassment Officer.  Upon receipt of a complaint which alleges a violation of these policies, the Discrimination and Harassment Officer shall conduct a preliminary investigation. If warranted, the Discrimination and Harassment Officer may appoint a complaint and grievance board to continue the investigation of the charge(s).  An investigation may include an interview with the person filing the complaint, the person(s) accused of violating the policies and any person designated by either of the principal parties as witnesses to the incident in question.  The complaint and grievance board will provide recommendations to the Discrimination and Harassment Officer for appropriate action.  At the Discrimination and Harassment Officer's discretion, he/she may accept the recommendations of the complaint and grievance board.  The Discrimination and Harassment Officer may further investigate if needed.  In both preliminary and complaint and grievance hearings, no party shall be allowed to be represented by legal counsel.  This process shall be completed and the Discrimination and Harassment Officer will make a final decision on the merits of the complaint within 60 days of receipt of the complaint by the university.  The decision of the Discrimination and Harassment Officer shall be final. Throughout this process, information related to the complaint and the identities of the parties involved will be kept confidential and disclosed only on a need-to-know basis determined by the Discrimination and Harassment Officer.  The Discrimination and Harassment Officer may impose the administrative suspension of privileges sanction as referenced under disciplinary sanctions. 

Students with Disabilities

Students and Disabilities Section 504 of the Rehabilitation Act of 1973 states: "No otherwise qualified individual with a disability in the United States shall, solely by reason of disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance."

Carson-Newman complies with the Students with Disabilities Section 504 of the Rehabilitation Act of 1973.  Students with disabilities requiring accommodations should contact the Coordinator for Students with Disabilities and Case Manager as soon as possible.

Coordinator for Students with Disabilities and Case Manager
David Humphrey
1646 Russell Avenue
Jefferson City, TN 37760
Office Telephone:  865-471-3268
email:  dhumphrey@cn.edu

 Requests for accommodations must be made in writing by the student to the Coordinator for Students with Disabilities and Case Manager.  All requests must be accompanied by appropriate documentation.  Documentation must include an evaluation by an appropriate, licensed professional (e.g. licensed physician, psychologist, audiologist, etc.).  The evaluation must be current, typically less than three years old, and include a diagnosis of disability, evidence of impact of disability on functioning, as well as indicators of cognitive and academic levels of functioning.  Students should also submit evidence of past accommodations.  If the request is approved, the Coordinator for Students with Disabilities and Case Manager will notify the appropriate representatives of Carson-Newman regarding the approved accommodations.  Students should not make direct application to teachers for accommodations.  Ideally, students needing accommodations should make their request prior to enrollment for the semester so that the case can be reviewed and accommodations approved and arranged.

Carson-Newman seeks to reasonably accommodate students with disabilities. Concerns or dissatisfaction regarding accommodations should be directed to the Coordinator for Students with Disabilities and Case Manager.  Students who believe they have experienced discrimination related to a disability should contact the Coordinator for Students with Disabilities and Case Manager. The decisions of the Coordinator for Students with Disabilities and Case Manager may be appealed to the Students and Disabilities Committee.  The decision of the Students with Disabilities Committee may be appealed to the provost. 

 Grade Appeal Policy & Grievance Procedure

If a student disagrees with a grade received, he or she may request a review of the coursework upon which the grade was assigned.  If an appeal is made, it must be in writing within one calendar year of the date the grade was assigned and begins with a [telephone or email] conference with the instructor of the course.  If not resolved in this conference, the appeal moves to the department chair.  If the grade appeal has not been resolved at these levels, it moves to the provost for final review.  The provost may refer a grade appeal to the Academic Standards Committee for their study and recommendation.

Executive Vice President & Provost
Kina Mallard
1646 Russell Avenue
Fite Administration Building
Jefferson City, TN 37760
Office Telephone: 865-471-3219
email: ProvostOffice@cn.edu

Other Grievance Procedure

All students wishing to file a formal non-academic, non-discrimination, non-harassment-related grievance must do so, in writing, to the Vice President for Student Affairs. Grievances should be filed as quickly as possible following the alleged incident and the burden of proof will be on the student to prove the allegations.  The grievance may be denied because of lack of sufficient evidence.  A simple allegation or unsubstantiated assertion is an insufficient basis for lodging a formal grievance.

Vice President for Student Affairs
Ross Brummett
C-N Mail:  71941
Jefferson City, TN  37760
Office Telephone:  865-471-3239
email:  rbrummett@cn.edu