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Financial Aid Representative

We currently have two positions open for Financial Aid Representatives. The job description for both positions is below:

Please send letter of interest, resume, and references (with contact information) to staffrecruiting@cn.edu.

Position Description

Job Title: Financial Aid Representative

Department: Financial Aid

Reports To: Executive Director of Financial Aid

FLSA Status: Full-time, Exempt

Time Requirements: 40 Hours per week

Summary Description: The Financial Aid Representative is an important role in our recruitment and retention of students in enrollment management. To contribute to our goals, the Financial Aid Representative must be able to learn complex rules and policies; apply rules and policies during awarding and auditing of aid; and communicate rules and policies to students, parents, and other constituents. The Financial Aid Representative is primarily responsible for counseling students and families, awarding and auditing financial aid, learning other student services areas to provide excellent customer service, and managing aid projects effectively.

Functional Description:

Office reception and communication for enrollment management

Counsel students, parents, and other constituents individually consistent with policies and procedures, using excellent soft skills

Attend enrollment events such as Saturday Showcase, or other recruiting events

Present financial aid information at events

Award financial aid programs consistent with policies and procedures

Reconcile financial aid programs consistent with policies and procedures

Process communications consistent with policies and procedures

Process workflows consistent with policies and procedures

Manage assigned projects effectively

Manage assigned aid programs effectively

Attend training events

Cross-train with other student services areas

Supervisory Responsibilities: None

Education and Experience:  Bachelor’s Degree in Counseling, Business, or related field (or) 5+ years’ experience in financial aid. Office experience required. Background of higher education administration is preferred. Experience working with Ellucian Colleague software system and Softdocs preferred.

Required Skills:

Self-motivated, results-oriented, and team player

Excellent interpersonal skills; curiosity, empathy, and gratitude

Must be comfortable to meet with students and parents and communicate effectively

Must be comfortable to speak in front of groups, and communicate effectively

Organized and detail oriented

Ability to accept change rapidly

Must maintain highest standards of confidentiality

Must have excellent computer skills to include word, excel, and outlook, and ability to learn additional software systems used in financial aid administration

Must demonstrate grammatically correct and concise written and oral communication skills.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work on a computer in front of two monitors majority of the day

Must be able to answer phones, and communicate electronically and verbally

Able to deal with stress

Able to work in an area where noise, and distractions may occur

Able to travel to financial aid events and work limited weekends, as requested

Able to lift 25 lbs., such as boxes of office materials

General Information: This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.

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