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Administrative Assistant - Student Success

Carson-Newman University
Job Description

Job Title: Student Success Administrative Assistant
Department: Student Success
Reports to: Co-Directors of Student Success
FLSA Status: Non-exempt (hourly)
Time Requirements: 37.5 hours per week; 12-month position
Summary Description: Perform administrative tasks that support students, the department, directors, and staff.

Functional Description:

• In conjunction with academic departmental administrative assistants, coordinates early registration.
• Creates advising appointments for freshmen and transfer students.
• Maintains Datatel files for the department.
• Completes Change of Major forms and overrides.
• Clerical duties including phone, fax, expense reports, and supply orders.
• Maintains departmental calendars for classrooms and study areas.
• Responsible for hiring and supervising departmental student workers.
• Other duties as assigned.

Supervisory Responsibilities: Supervise all departmental student workers.

Education: High school diploma required.

Experience: Administrative experience, preferably in a higher education setting

Required Skills: Familiarity with all standard IT-associated office functions. Ability to work efficiently and effectively during high-volume periods. Ability to multi-task and prioritize. Professionalism in all tasks including communication internally and externally. Proper phone etiquette and customer service skills.

Physical demands: Must be able to assist with organizing and rearranging classrooms for various functions. Must be able to assist with setting up departmental events. Ability to carry a reasonable amount of weight such as signage, chairs, and office furniture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Information: The Administrative Assistant for Student Success is the backbone of the department and the support of the directors, staff, and students. The administrative assistant is the “voice” and “face” of the department. He/She becomes the initial contact for students, faculty, staff, and parents in the Student Success Center. The administrative assistant must display a positive and professional demeanor.

Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.

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